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WD
®
Service and Support
Should you encounter any problem, please give us an opportunity to address it before returning this
product. Most technical support questions can be answered through our knowledge base or e-mail
support service at
http://support.wd.com
. If the answer is not available or if you prefer, please
contact WD at the best telephone number shown below.
Your product includes 30 days of free telephone support during the warranty period. This 30-day
period starts on the date of your first telephone contact with WD Technical Support. E-mail support
is free for the entire warranty period and our extensive knowledge base is available 24/7. To help us
keep you informed of new features and services, remember to register your product online at
http://register.wd.com
.
Accessing Online Support
Visit our product support website at
http://support.wd.com
and choose from these topics:
Downloads—Download drivers, software, and updates for your WD product.
Registration—Register your WD product to get the latest updates and special offers.
Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and data
recovery information.
Knowledge Base—Search by keyword, phrase, or answer ID.
Installation—Get online installation help for your WD product or software.
WD Community—Share your thoughts and connect with other WD users.
Learning Center — Start here to get the most out of your personal cloud storage device
(http://www.wd.com/setup).
Contacting WD Technical Support
When contacting WD for support have your WD product serial number, system hardware, and
system software versions available.
Registering Your WD Product
Register your WD product to get the latest updates and special offers. You can easily register your
device online at http://register.wd.com or by using the WD My Cloud Personal Cloud Storage
installer, available on the online Learning Center.
North America Asia Pacific
English
800.ASK.4wd
Australia
1 800 42 9861
(800.275.4932)
China
800 820 6682 / +65 62430496
Spanish
800.832.4778
Hong Kong
+800 6008 6008
India
1 800 11 9393 (MNTL) / 1 800 200 5789 (Reliance)
011 26384700 (Pilot Line)
Europe (toll free)* 00800 ASK4
WDEU
Indonesia
+803 852 9439
(00800 27549338)
Japan
0120-994-120 / 00531-65-0442
Korea
02 703 6550
Europe +31 880062100
Malaysia
+800 6008 6008 / 1 800 88 1908/+65 62430496
Middle East +31 880062100
Philippines
1 800 1441 0159
Africa +31 880062100
Singapore
+800 6008 6008 / +800 608 6008/+65 62430496
Taiwan
+800 6008 6008/+65 62430496
* Toll free number is available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland,
Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.
- WD My Cloud 1
- Service and Support 2
- Registering Your WD Product 2
- Table of Contents 3
- Important User Information 6
- IMPORTANT USER INFORMATION 7
- Product Overview 8
- About the Learning Center 9
- Package Contents 10
- System Requirements 11
- Pre-installation Instructions 12
- Handling Precautions 12
- Product Views 12
- PRODUCT OVERVIEW 13
- Getting Started 14
- Checking the Front Panel LED 15
- GETTING STARTED 16
- 5. Click Get Started 17
- Troubleshooting Connections 19
- Creating a Personal Cloud 19
- I understand 24
- Getting to the Public Share 26
- Restore 31
- WD My Cloud device 31
- Using Windows 8 File History 32
- Using Apple Time Machine 32
- Setting Time Machine 33
- Starting a Backup 35
- Retrieving Backed-Up Items 35
- Download 38
- Checking Device Status 39
- Accessing Shares 40
- Mapping the Drive (Windows) 41
- Viewing Device Properties 42
- Monitoring Storage 42
- Shutting Down Safely 43
- Monitoring Alerts 43
- WD Quick View Alerts Option 44
- Uninstalling WD Quick View 45
- At a Glance: The Dashboard 46
- The Dashboard Home Page 47
- Information Icons 48
- Navigation Icons 48
- Capacity 49
- Diagnosis 49
- Firmware 50
- Cloud Devices 51
- AT A GLANCE: THE DASHBOARD 52
- Obtaining Customer Support 53
- Requesting Automatic Support 54
- Basic Administrative Tasks 55
- Managing Users 56
- MANAGING USERS 57
- Creating a User 58
- Changing a User’s Password 58
- Editing User Settings 59
- Removing a User 59
- Managing Shares 60
- Creating a New Share 61
- Making a Share Private 62
- Deleting a Share 63
- MANAGING SHARES 64
- Accessing Your Cloud Remotely 65
- ACCESSING YOUR CLOUD REMOTELY 66
- About WD Photos Mobile App 68
- Activate 70
- 5. Tap Done 73
- First-Time Users 75
- Returning Users 75
- + Open in Finder 77
- Sharing Your Files Remotely 78
- Configuring Settings 79
- Device Profile 80
- Language and Clock 80
- Cloud Access 81
- Checking Cloud Access Status 82
- Energy Saver 83
- Mac Backups 83
- Network Profile 84
- Network Services 85
- CONFIGURING SETTINGS 86
- Workgroup (Windows) 87
- Utilities 88
- System Factory Restore 89
- Notifications 92
- Manually Checking for Updates 95
- Manually Installing an Update 95
- WD My Cloud device reboots 96
- Managing Safepoints 97
- in the upper right 98
- Safepoint” on page 98) 99
- 7. You have two options: 100
- MANAGING SAFEPOINTS 101
- USER MANUAL 101
- Updating a Safepoint 102
- Recovering a Safepoint 102
- Safepoint dialog box: 103
- Deleting a Safepoint 104
- Media Servers 105
- Media Storage 106
- WD Media Players 109
- Other Media Players 110
- DLNA Devices 110
- Streaming 110
- Media in iTunes 110
- Connecting a USB Hard Drive 111
- CONNECTING A USB HARD DRIVE 112
- Appendix A: Specifications 113
- Appendix B: Troubleshooting 114
- Resetting with Power Off 115
- LEDs do not light up 115
- Adapter LEDs do not light 115
- APPENDIX B: TROUBLESHOOTING 116
- Regulatory Compliance 119
- Warranty Information 120
Verwandte Produkte und Handbücher für Computerhardware Western-digital My Cloud User Manual
(127 Seiten)
(127 Seiten)
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